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Shipping & Returns

SHIPPING

lolahSoul Jewelry ships USPS Priority Mail for all domestic orders. To ensure the secure delivery of your order we do not ship to post office boxes.  lolahSoul Jewelry is not responsible for any external shipping delays. 

lolahSoul Jewelry is not responsible for incorrect addresses or extra charges that may occur from changing an address once it has already shipped.

Orders are generally shipped within two business days.  If there is a delay you will receive a shipping notice via email.

For international shipping please contact us at: jewelry@lolahSoul.com or call 855.837.8550.

 

RETURN POLICY

 

Of course we hope you absolutely love your lolahSoul Jewelry. However, if you're not satisfied, you may return the jewelry within 7 days of delivery for a store credit.  Items must be unworn, undamaged and with their original packaging when returned.  We only accept returns for purchases from our online store.  Products purchased through other lolahSoul Jewelry retailers must be returned to the retailer and are subject to their individual store policy. Unfortunately, we cannot accept returns on sale items, special/customized orders or international orders.  Items must be shipped via USPS and insured for their full value. Shipping and handling charges are not credited and return shipping must be paid by the customer.

To return an item please send a note on our contact form or email us at Jewelry@lolahSoul.com to request a return authorization number, otherwise known as an RA number.  Items will not be accepted for credit without an RA number. Once you have your unique RA number, please mail returns to:

lolahSoul
RA# (insert your unique RA number here)
P.O. Box 2576
Wilmington, DE  19805

It would be very helpful if you emailed us the tracking number and your RA number, once you have shipped the package. lolahSoul Jewelry is not responsible for items damaged or lost in transit.  Store credit will be given upon receipt of the undamaged jewelry. You will be notified via email once the return and store credit is processed.

Gift certificates are entitled to a nonrefundable merchandise credit.

 

 

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